Welcome to DD Installations
We all know of someone who has had an unfortunate experience with a DSTV installer, although we are not hiding the fact that there are dstv installation companies that have alternative business practices and there are those who have similar business practices, we are simply highlighting our strengths for you the customer so that you may make an informed decision when you employ our services to complete your DSTV installation.
Rip Off Protection
CT DSTV Specialists provide you with the name and cellphone number of our technician who has been assigned to your dstv installation when you pay for the installation. If you have not been contacted by the technician within 48 hours, you are welcome to contact him, and if he does not answer or you are unsatisfied with his response you can contact our offices and we will provide you with another technician.
Accreditation from Ellies
Each of the technicians that work for CT DSTV are accredited by Ellies and they carry their accreditation with them at all times, you are welcome to ask to see the accreditation.
An installer is only accredited to install the decoders, dish and other equipment, should there be any faults our installers will either direct you to our offices to deal with an accredited technician or to a DSTV technical center for the technician to assist.
Packages and Bouquets
CT DSTV Specialists ensure that all the bouquets and other options are chosen in your presence, we also make sure that you understand exactly what your chosen package includes and all corresponding paperwork reflects the package details.
The qualified installers employed with CT DSTV Specialists DSTV, have received full training on how to install the device to ensure the best signal possible at all times, they are also trained to recognize quickly and easily when a piece of equipment is causing problems with the signal.
Selected Channel packages
The CT DSTV Specialists installers are required to ensure that every single channel available in your chosen package is open for you and shows a perfectly clear picture before they are able to complete the dstv installation services and leave your premises. This ensures that you are getting all the channels you are paying for without further delays.
Turn Around Time
CT DSTV Specialists have a very quick turnaround time, from the time you purchase your decoder and subscription to the time you are able to start viewing. The ONLY time that this might be longer is when a technician has phoned to make an appointment and you have requested a time later than the standard turnaround time, a note is then made in our systems of when the technician called to make the appointment and that you are only available at the appropriate suggested time.
The technicians employed by CT DSTV Specialists have a duty to keep the client happy, therefore they are expected to be at their appointments no less than five minutes early, should they be running late for any reason, they are to phone the client no less than fifteen minutes before the appointment and state that they are running late and what time they expect to be at the appointment.
Should a technician not be able to make an appointment he is required to phone the client an inform them that he is unable to make the appointment and give the client the option of rescheduling with him or having another installer come and install or another one phone to make a new appointment.
CT DSTV Specialists want to ensure that your DSTV installation experience is a great one, therefore we strive to provide our clients with personalized and professional service.
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